As chairman and CEO of Prudential Financial Inc. and an internal successor, Andrew Sullivan understands the complexity of leading a legacy institution undergoing significant transformation. Previously ...

On any given day across the United States, an estimated average of 657 water main breaks occur. 1 That’s just one of many risks Shash Davé grapples with—but his aim is not simply to avoid them. “If ...

When I became Chair of Deloitte US in 2023, generative AI had only just entered the mainstream. Now, three years later, AI has moved quickly from experimentation to an enterprise priority. Today, ...

Faced with economic uncertainty, marketers are turning toward a core strategy—protecting existing customers and markets—while ramping up investment in technology, particularly generative AI, according ...

Technology C-suite roles have steadily expanded over the past decade, according to the Deloitte U.S. CIO Program’s 2026 Global Technology Leadership Study, which indicates that technology leaders have ...

Chief data and analytics officers (CDAOs) say the metric most likely to define success over the next two years is business value created from data and AI, according to the Deloitte U.S. CIO Program’s ...

Whether it’s the greeting customers receive when they enter a branch, the sound of the hold music in the call center, or the ease of digital services on M&T Bank’s app, every interaction matters, says ...

Strategy has evolved from a periodic exercise to an always-on leadership discipline. Deloitte’s 2026 Global Chief Strategy Officer (CSO) Survey helps illustrate how macro shifts and persistent ...

While efforts to reform federal and state permitting continue to gain traction, 1 rising demand for new energy and infrastructure projects had added to permit pipelines. Meanwhile, outdated systems ...

In 2026, retailers are rethinking customer relationships—accounting not only for changing expectations but also a new intermediary: AI agents. “With the advent of agentic commerce, AI agents can find ...

The emergence of “two M&A markets” may offer dealmakers opportunities in the midmarket and smaller segments in 2026, according to a new survey and associated analyses. Pivots around alternative deal ...

Building an agile finance function requires more than the right technology infrastructure. In a survey conducted for Deloitte’s inaugural Finance Trends 2026 report, nearly two-thirds of respondents ...