In a negotiation, any shift in tone, body language, or words matters. Instead of assuming what it means, call it out with an observation and explore it. Trusting that instinct and checking it helps uncover what is really getting in the way. | Chris Voss
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In a negotiation, any shift in tone, body language, or words matters. …
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When someone uses way too many words to try to convince you of something, I call that the Pinocchio Effect. Learn how to detect it and discover more negotiation techniques in my MasterClass. | Chris Voss
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