The Anatomy of a Good Customer Service Call - Best Practices for CX
0:52
YouTubeScorebuddy
The Anatomy of a Good Customer Service Call - Best Practices for CX
Your call center agents are key to your company’s success. They are the first point of contact with your customers and are responsible for how your customers view your business. Thus, they are ultimately responsible for your bottom line. The problem is that many call centers are caught in the past. They are still stuck on outdated metrics and ...
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