The Australian Financial Complaints Authority (AFCA), an independent industry-funded agency, handles complaints concerning financial losses due to actions by banks, insurance companies, or superannuation funds. While AFCA has a reputation for avoiding complaints rather than addressing them, their recent accomplishment of collecting $300 million for members of the public affected by financial misbehaviour is a good result. My questioning of AFCA didn't start smoothly, as CEO David Locke seemed un