Ritz-Carlton’s $2,000 Rule: The Ultimate Customer Service Story
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YouTubeKen Hughes | The King of CX | Keynote Speaker
Ritz-Carlton’s $2,000 Rule: The Ultimate Customer Service Story
What does legendary customer service look like? At Ritz-Carlton, every frontline employee is empowered to spend up to $2,000 — without asking permission — to resolve a guest’s problem. One housekeeper proved just how powerful that policy is: when a guest forgot his laptop before a critical meeting in Hawaii, she didn’t just ship it. She ...
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