Social Security Customer Service Challenges: Causes, Impacts, and Solutions
AARPChantel Boyens and Jack Smalligan Urban Institute
Social Security Customer Service Challenges: Causes, Impacts, and Solutions
This report explores the causes of Social Security Administration’s (SSA) customer service challenges, examines their impacts on people utilizing these services, and highlights ways to improve SSA performance.
Jul 23, 2024
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Big changes are coming to how you receive your Social Security benefits. Maribel Aber has the latest on what you need to know! Read more here: https://www.wsls.com/news/2025/08/27/money-matters-social-security-to-scrap-paper-checks-what-now/?utm_source=facebook&utm_medium=social&utm_campaign=snd&utm_content=wsls10 | WSLS 10 / WSLS.com
Big changes are coming to how you receive your Social Security benefits. Maribel Aber has the latest on what you need to know! Read more here: https://www.wsls.com/news/2025/08/27/money-matters-social-security-to-scrap-paper-checks-what-now/?utm_source=facebook&utm_medium=social&utm_campaign=snd&utm_content=wsls10 | WSLS 10 / WSLS.com
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