Is there a way to create ticket sub-catagories?
spiceworks.com
Is there a way to create ticket sub-catagories?
I’d like a more granular option when an admin uses the “Help Desk > New Ticket” (not the user portal) to start a new ticket, I have the option to select a category, I’ve created custom categories. But, I would like to create ticket sub-categories so I don’t have to scroll up and down to find the one I want. I’d like to click the ...
Aug 2, 2018
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